Kalder
Categories
Getting Started
General
About Kalder
LTV (Lifetime Value)
Flexibility
Customer Engagement
Loyalty Programs 101
Platform
- How do we onboard fans? (Sports)
- What types of offers can I offer through Kalder?
- If a customer joins the Community, will they also have access to Rewards, or do they need to sign up separately?
- Will we need any special software or hardware to get started with Kalder?
- We’re concerned that setup might be too time-consuming. How long does it typically take?
- Will we need to make any major changes to our existing systems to implement this?
Kalder Glossary
Cashback and Rewards
Rewards Usage
- Do you have partners?
- Are there reward exchanges?
- How does the billing cycle work for partner rewards? Is that transferred instantly to the program (e.g., Yankees), or is it collected and deposited later?
- With the introduction of cashback rewards, what new metrics or data points will be available to clients in the updated admin platform?
- Are there various redemption methods depending on integration levels?
- What are the options for spending rewards?
Partner Cashback Questions
- Are Kalder’s offers sponsor driven?
- Adding a wallet and payment infrastructure: How can Kalder work with them?
- For international markets that don't support card linking (e.g. Turkey)
- How does the platform handle preventing "double dipping"?
- How are offers managed? (Travel)
- How do sponsors benefit from this? (Sports)
Community Tools
Pricing
Platform
- Our budget is tight. Can you justify this investment?
- Kalder seems more expensive than other options. Why is that?
- We’re concerned about the $0.50 per connected card fee. What if users don’t end up spending with our vendors?
- How will we see a return on our investment with Kalder?
- How much does the Kalder platform cost?
Data Privacy & Security
Card Usage
- How frequently will Kalder update us on customer card usage patterns and program engagement?
- How will we know if customers are actually using their linked cards with us?
- If a customer changes or loses their card, how does Kalder handle updates to keep their account linked and active?
- What support does Kalder provide if customers have issues linking or unlinking their cards?
- What if customers link their cards but end up using them with vendors outside our preferred network?
- What data does Kalder store when a customer links their card, and how is it protected?
Data Usage and Access Control
Technical Integration
Onboarding and Management Support
- What if our customers aren’t interested in connecting their cards or participating?
- What if we need to make changes to our program or partnership terms?
- We’re concerned our team won’t have time to manage Kalder. How much involvement is needed on our end?
- How difficult is it to get Kalder up and running for our brand?
- What kind of support does Kalder provide if we encounter integration issues?