Kalder Set Up Guides

• What is the recommended method for integrating Kalder’s wallet and cashback partners list?
• What is your tech stack? Does our app's tech stack matter for this integration?
• Kalder's QR Code Event Check In
• Kalder Community Tools
• Kalder's Partner Rewards Platform (How it works)
• Partner Rewards 101

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About Kalder

• Which Countries Are Eligible for Kalder's Card-Linked Partner Rewards Programs?
• How does Kalder work?
• How does Kalder work?
• Which countries does Kalder operate?
• What does Kalder do?
• Where is Kalder located?

LTV (Lifetime Value)

• How soon can we expect to see measurable results?
• What are realistic expectations for customer growth and retention with Kalder?
• What results have other brands seen using Kalder’s program?
• How will we measure success with Kalder?

Flexibility

• How Does Kalder Handle Compliance for Card Linking and Money Movement? Why do I need out-of-box solutions?
• Can we adjust our rewards program over time, or is it set in stone once we launch?
• We need a loyalty program that fits our brand image. How customizable is Kalder?

Customer Engagement

• What happens if customers don’t see value quickly? How does Kalder encourage ongoing participation?
• Our previous loyalty program didn’t perform well. How can we be sure Kalder will?
• How does Kalder keep customers engaged over the long term?

Loyalty Programs 101

• What is a Kalder loyalty program?

Platform

• Why can’t I delete experiences in the Kalder loyalty tools?
• Why Choose Kalder Over API-Native or In-House Solutions for Partner Rewards?
• How Does Kalder's Affiliate-Powered Partner Rewards Program Work?
• How do we onboard fans? (Sports)
• What types of offers can I offer through Kalder?
• If a customer joins the Community, will they also have access to Rewards, or do they need to sign up separately?

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Cashback, Loyalty and Community Terms Explained

• Kalder Glossary

Rewards Usage

• Should I have two points balances? What Are the Benefits of Positioning Partner Rewards as Cashback?
• Do you have partners?
• Are there reward exchanges?
• How does the billing cycle work for partner rewards? Is that transferred instantly to the program (e.g., Yankees), or is it collected and deposited later?
• With the introduction of cashback rewards, what new metrics or data points will be available to clients in the updated admin platform?
• Are there various redemption methods depending on integration levels?

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Partner Cashback Questions

• Are Kalder’s offers sponsor driven?
• Adding a wallet and payment infrastructure: How can Kalder work with them?
• For international markets that don't support card linking (e.g. Turkey)
• How does the platform handle preventing "double dipping"?
• How are offers managed? (Travel)
• How do sponsors benefit from this? (Sports)

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Using Community Tools

• Why Use Threads/Forums Instead of 1:1 Chats for Loyalty Programs?
• How does Kalder use AI for community tools?
• Why does Kalder use threads instead of chat in Community Tools?
• How do I build my brand community?
• Can a (sports) club set an automatic disconnection time for a user’s connected card if there is no activity for a specific period?

Platform

• Our budget is tight. Can you justify this investment?
• Kalder seems more expensive than other options. Why is that?
• We’re concerned about the $0.50 per connected card fee. What if users don’t end up spending with our vendors?
• How will we see a return on our investment with Kalder?
• How much does the Kalder platform cost?

Card Usage

• How frequently will Kalder update us on customer card usage patterns and program engagement?
• How will we know if customers are actually using their linked cards with us?
• If a customer changes or loses their card, how does Kalder handle updates to keep their account linked and active?
• What support does Kalder provide if customers have issues linking or unlinking their cards?
• What if customers link their cards but end up using them with vendors outside our preferred network?
• What data does Kalder store when a customer links their card, and how is it protected?

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Data Usage and Access Control

• Is Kalder PCI compliant?
• Our customers value privacy. How does Kalder reassure them about data handling?
• What kind of data does Kalder access, and who has control over it?
• How does Kalder ensure the security of customer data?

Onboarding and Management Support

• How Do I Transition from Hosted to API Integration In the Future?
• What if our customers aren’t interested in connecting their cards or participating?
• What if we need to make changes to our program or partnership terms?
• We’re concerned our team won’t have time to manage Kalder. How much involvement is needed on our end?
• How difficult is it to get Kalder up and running for our brand?
• What kind of support does Kalder provide if we encounter integration issues?

How Does Integration Work?

• How Does Kalder Ensure Quick Deployment Without Sacrificing Customization?
• Does Kalder Offer APIs? Can I See the Documentation?
• How would Kalder integrate with our current app?
• How does it integrate with existing systems? (Travel)
• What are the recommended methods for integrating Kalder with our current app, considering the app is not very flexible?
• How do partner integrations work?

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